Arrivia timetable

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Our customers are at the heart of everything we do. From maintaining the highest possible safety standards and improving service reliability through to making transport simpler, we are proud of our record of customer satisfaction.

In Denmark we continue to have excellent satisfaction levels on our buses in Copenhagen, with the latest client body customer satisfaction data showing Arriva topping the ratings with 85 per cent of passengers satisfied with our services.

In rail, our latest customer satisfaction rating was an average of 77 per cent and 97 per cent of our trains ran on time, with the Danish National Audit Office confirming that the Danish government has saved DKK 303 million (€40 million) over the course of Denmark’s first private rail contract, which Arriva has operated since 2003.

Arriva has since won a UITP Transport Achievement Award for ’putting people first’ and improving the overall transport experience for clients, employees and customers in Copenhagen.

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