Newton olivia



Keywords: newton olivia
Description: Просмотреть профиль участника Olivia Newton в LinkedIn. LinkedIn — крупнейшая в мире сеть бизнес-контактов, помогающая таким профессионалам как Olivia Newton связываться с рекомендованными кандидатами на должность, отраслевыми экспертами и бизнес-партнёрами.

Process improvement suggestions to Team Supervisors stemming from complaint route causes with the aim to improve retention and customer satisfaction.

I undertake research and analysis regarding elements of our long term strategic planning, as well as research of external market changes and the impact of competitor behaviour on our business. I assist in producing reports on my research to the board. In addition I support one-off projects that the Strategy team are involved with.

• Working closely, and building strong professional relationships with policyholders and their employers to ensure that they are receiving the best possible service.

• On a daily basis handling a wide range of customer and financial databases using Microsoft Excel and Access.

• Working with the senior executive team in the preparation of the 2011 NFUM performance review presented at the annual conference.

• Supervisor duties when Team Supervisor is busy. Including completing daily reports on team individuals, attending senior management meetings and reporting on the team’s progress

• Volunteered to join the Customer Enquiries Team telephone panel to gain a wider knowledge of all of the NFUM life products.

• Trained and mentored new starters to the organisation as well as current SITEL employees in improving the quality of their customer service

• Responsible for contacting senior management in a wide range of blue-chip companies to promote telecommunication services






Photogallery Newton olivia:


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