Itil tool

Keywords: itil, it service management, it infrastructure library, itsm
Description: IT SERVICE MANAGEMENT BOOKSHOP: ITIL, the IT Infrastructure Library

a detailed guide to ITIL; a management presentation; the ITIL factsheets; an ITIL audit/review kit; other reporting materials.

The ITIL Toolkit has almost become the de facto support product for the IT Infrastructure Library. It was first launched in 2000, and became available on the internet shortly thereafter.

It was produced by a number of industry figures, with the intention of simplifying some of the concepts, and making ITIL itself easier to use and implement.

The materials included are intended to assist in both understanding and implementation, and are therefore targetted at existing ITIL users and beginners.

The ITIL Toolkit is very widely employed, and is more fully described on the ITIL Toolkit Web Site. On purchase it is provided as a download.

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