Kishwaukee community hosptial

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Description: At KishHealth System, we know you are the most important member of your healthcare team. Become part of ours.

KishHealth System (KHS) is a values driven organization. We are constantly striving to create a culture that emphasizes integrity, stewardship, quality, service, and community. This culture promotes success through teamwork and individual accountability, as we all work together to make this the best place for employees to work, the best place for physicians to practice medicine, and most of all, the best place for patients to receive care.

The guidelines below have been developed to provide a clear understanding of the types of behaviors expected from all KishHealth System employees and grows out of commitment to our values.

  • Lead by example
  • Maintain confidentiality at all times.
  • Adhere to organizational and department policies.
  • Take responsibility for the care and service of every patient and family.
  • Disclose and take reasonable steps to avoid any conflict of interest in connection with KHS employment.
  • Understand your job description and meet all competency requirements.
  • Always conduct yourself consistent with the expectations of the profession you have chosen and the rules and policies of KishHealth System.
  • Take ownership of being informed. Communication is two-way.
  • Behave honestly in the course of your employment with KHS.
  • Treat each patient as a person and not an illness.

Responsibly using, preserving and enhancing our human, material, and financial resources as a not-for-profit community controlled organization.

  • Be on time for work and work-related functions.
  • Use KHS material resources as intended.
  • Spend work time engaged in productive work-related activities.
  • Strive to do the job right the first time.
  • Demonstrate financial responsibility in a way that is appropriate for your role.
  • Contribute to achieving KHS strategic plan, goals, and objectives.
  • Rudeness and sarcasm are unacceptable.
  • Present a positive attitude and an open mind. Be flexible and adapt to changing conditions.
  • Display body language that is attentive and a facial expression of interest.
  • Recognize and respect the value of each patient, customer, family member and co-worker. Our actions and attitudes should make others feel appreciated, included and valued.
  • Share work concerns with supervisors, not with customers.

Demonstrating our commitment to provide every person we serve and each other with skill and compassion.

  • Use AIDET: Acknowledge, Introduce, Duration, Explanation and Thank You, as part of your routine delivery of care.
  • Communicate delays immediately.
  • Communicate to the patient his or her plan of care at least each shift and when there is a change.
  • Make eye contact and greet all people you see during your work day.
  • Respectfully challenge others when not exhibiting the standards of behavior.
  • Respectfully respond to constructive criticism.
  • Be engaged in the operation of your unit and the organization to be part of the solution, not the problem.
  • Disagree honestly, but support final decisions.
  • Utilize and respect the chain of command.
  • Take ownership for issues until they are resolved or the customer is satisfied with a plan of action. Use the Service Recovery process.
  • Acknowledge all who are present including patients, family members, co-workers and physicians.
  • Use professional and courteous phone, email and cell phone etiquette. (See KHS Policies and Procedure)

Communicating, contributing, and improving healthcare and wellness for the benefit of our entire community.

  • Demonstrate that it is “we” and “us” and not “they” and “them.”
  • Maintain a positive and professional attitude.
  • Encourage, recognize, and help one another.
  • Show new employees they are valued.
  • Manage up colleagues, supervisors, physicians and organization.
  • Present a positive attitude and an open mind. Be flexible and adapt to changing conditions.
  • Share work concerns in appropriate settings not with or in front of patients, customers, physicians, and family members.
  • Aggressive and intimidating communication will not be tolerated (yelling, condescending, rudeness or sarcasm).

This set of performance standards was developed by employees of KishHealth System to establish specific behaviors that all employees and volunteers are expected to practice. These behaviors serve as guidelines for living our values.

By incorporating these values and behaviors as a measure of overall work performance, KishHealth System makes it clear that employees and volunteers are expected to abide by and demonstrated commitment to our values. 

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